Frequently Asked Questions (Q&A)

1 What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Diners Club,

2 Is the transaction secure?
Yes. All credit card payments (online) are processed by our authorized agent 2Checkout, (North American firm), with whom we are affiliated and who offers us a very reliable and guaranteed system of payment for our clients, through secure servers so that your transaction is 100% secure and protected.

Do I have to pay shipping costs?.
Yes. You pay the amount according to destination and the Price varies according to the quanitity of products that you desire.

3 During what hours can I shop?
By internet you may shop 24 hours a day, 365 days of the year.

4 How long before my order arrives?
If payment is made through 2checkout, the confirmation of payment will arrive automatically within 24 hours of payment.

Delvery time

5 How will I know if my order has been received?
Once your order has been recieved by us we will send you a confirmation email.

6 Can I exchange a product?
Yes. Only if a product that has been aquired presents a factory defect. Please comunicate to the following number or send a message to our email once you have received your order. If we evaluate that the product has a defect we will proceed to exchange the product.

(511) 3710449, (511) 3710218
info@ethnicperu.com

7 Can I cancel my order?
Orders that are already delivered or in the delivery process may not be cancelled. To cancel an order that has not yet been delivered please communicate with us at (511) 3710449, (511) 3710218 or email at info@ethnicperu.com We do not refund payments.